American Airlines Cargo customers in Miami and within the airline’s Florida, Caribbean, Latin American (FCLA) division can now access a new Miami-based Regional Customer Service Center located at American’s Miami Cargo terminal. Beginning April 1, customers in Miami and FCLA can now speak directly with local representatives for bookings, rates, personalized tracking for urgent shipments, and for answers to any other shipping requirements.

This new regional resource is the third to be implemented by American Airlines Cargo, in response to customers for localized customer support. It is one of several key customer service initiatives to be implemented this year by American Airlines Cargo.

Mark Najarian, vice president of AA Cargo sales and marketing says "In response to customer feedback and in view of the success of our Regional Customer Service Centers in Chicago and Los Angeles, we decided to invest in this center to further improve our service here in the Miami region."

"Our goal is to provide the best customer service in the region," said Chris Powers, managing director cargo sales, FCLA. "Unlike a centralized reservations office, these local offices have the advantage of understanding the unique needs of the local customers"

The new service center can be accessed during the hours 0600 to 2400 (EDT) Monday through Friday; from 0600 to 1700 on Saturday; and from 0600 to 1400 on Sunday. Miami customers can reach the Miami Customer Service Center at (305) 870-1818, and other Florida region/Puerto Rico customers can reach the center at (888) 633-3963.

The move to localized customer support is representative of a larger commitment to better meet customer needs across the board. AA Cargo will announce further enhancements in the coming months.

American Airlines Cargo, a division of American Airlines, is one of the largest scheduled air freight carriers in the world today, offering over 4200 daily departures and more than 14 million pounds of daily lift capacity to major cities in Europe, Canada, Mexico, the Caribbean, Central and South America, Asia and throughout the United States.